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Charleston Police Department Launches Digital Citizen Engagement Platform

South Carolina’s Largest Police Department Selects Innovation Tool to Help Fulfill  Recommendations of Racial Bias Audit

Charleston, South Carolina: The Charleston Police Department is partnering with Qmarkets to launch a new online collaboration platform called Eureka, with the aim of proactively identifying innovative ideas to foster civic engagement and maintain transparency with citizens. The first idea challenge in this project seeks to collect suggestions from both employees and citizens to ‘co-produce’ safer communities.

This project is one outcome from the implementation of the 2019 CNA racial bias audit, which recommended the solicitation of input from both citizens and members of the police department to continuously strive for improvement (recommendations 2.3, and 34.1). The Charleston Police Department is the first organization in the world to utilize Qmarkets’ “Eureka” platform, which is being offered to public sector organizations to help generate quick results at this critical time.

Wendy Stiver is the Director of Research and Procedural Justice for the Charleston Police Department. She served in the Dayton Police Department for 21 years and recently retired as a Major.

Community engagement has been a major challenge across the nation during the COVID-19 pandemic. In the past, Charleston Police Officers enjoyed face to face meetings with community members at special events such as “Coffee with a Cop”.

“While we look forward to someday enjoying a cup of coffee with members of our community, we cannot wait until that day arrives to ensure that everyone in Charleston has a way to share their ideas with us”. Said Wendy Stiver, Director of Research & Procedural Justice at Charleston Police Department.

The Charleston Police Department is inviting everyone to take a look at the site and contribute by submitting ideas, comments, and votes. Registration is made easy through integration with Facebook, and information is available to help guide users through the process.

With a client base that includes large companies such as Ford, Intel, and PMI, Qmarkets is regarded as a leader in the field of idea and innovation management. This project will help the Police Department to determine ways that digital engagement tools like Qmarkets can be used to create meaningful opportunities for community input, and ultimately meet the goals recommended in the racial bias audit.

Charleston Police Department already have numerous outreach programs working with their community and have now deployed a citizen engagement platform to actively collect ideas and feedback.

“With all the disruption faced by our communities this year, it’s more important than ever for us to find new ways to make their voices heard” added Wendy “We believe wholeheartedly that this platform can make a huge difference in the daily lives of our citizens, and we can’t wait to see the results that it generates!”

About Qmarkets

Qmarkets logo

Qmarkets has developed a reputation over the last 10 years for delivering one of the most comprehensive crowdsourcing software solutions in the world. Recognized by leading analysts such as Gartner, Forrester, MWD Advisors and Info-tech, Qmarkets offers unmatched technical and design flexibility to their extensive list of leading global clients; including Nestle, Ford, Lufthansa, Ab InBev, Philip Morris International, Bridgestone, and many more.

Qmarkets’ software offering extends beyond innovation management to include products focusing on process improvement, continuous improvement and operational excellence; open innovation with customers and business partners; technology scouting for enterprise M&A opportunities; and digital employee engagement.

The innovation management solutions offered by Qmarkets are completed by a commitment to customer success. This is shown by Qmarkets’ global team, and supported through best-practices, workshops, training, professional services, and more.

To find out more on how Qmarkets can help you engage your citizens, contact us today!

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