We are excited to share significant organizational changes designed to enhance both customer success and product strategy, positioning Qmarkets for continued innovation and excellence in 2025 and beyond. By splitting our customer success & product division into two distinct departments we’re sharpening our focus on delivering greater value to clients and elevating the cutting-edge solutions we provide. This change will not only enhance our dedication to delivering results but also optimize the overall infrastructure of our company.
Our New & Improved Customer Success Department
We are pleased to announce that the Qmarkets Customer Success is now an independent division within our organization. Ilona Gochman, previously Global Director of Customer Success, has been promoted to VP of Customer Success. With her elevation to the Qmarkets leadership team, Ilona will bring a laser focus to evolving our customer success initiatives to meet market needs and deliver unparalleled value to our clients.
This shift allows us to concentrate even more on helping clients achieve their innovation objectives and drive exceptional outcomes with our suite of innovation management tools.
What This Means for our Product Department
Qmarkets has always been at the forefront of new product development in the very dynamic market of innovation management software. With Ilona now fully responsible for Customer Success, Sivan Leshem—our VP of Product—and the entire Product team can further intensify their focus on product strategy and development. This change will allow us to invest even more in building a robust product roadmap that serves not only the customers we have today but also future needs and market trends. This includes:
- Integration of advanced AI solutions into the platform
- Strategically enhancing the UX and UI of our core products
- Expanded reporting and analytics capabilities
- Development of new products and use cases to boost engagement and ROI
- And much more
A Strategic Step Forward
Looking ahead, these changes reflect our commitment to keep empowering clients with innovative solutions and exceptional services to achieve better and faster results. The adjustments within these teams will further enhance our operations and allow us to serve our customers more effectively. With these steps, Qmarkets is well-positioned to drive impactful results for organizations worldwide in the years to come.
