Support Specialist Engineer (Student Position)

Qmarkets is an Israeli software company with hundreds of customers, most of them large companies and organizations worldwide.

Our SaaS products provide a comprehensive, end-to-end solution for managing all of their innovation processes.

We are recruiting a second-year Industrial Engineer & Management student to support our clients in Israel and abroad.

Job Scope:

Part-time position (3–4 shifts per week)

Working Hours:

9:00–18:00, with availability required for at least one evening shift per week (18:00–24:00).

Position is hybrid – work will be performed from the office & remotely.

Eligible candidates may be offered a permanent position at the company in the future.

Job Description:

The role includes the following responsibilities:

• Ongoing support for customer system administrators via a ticket management system
• High-level support provided directly to innovation managers at major global organizations such as Lidl, Coca-Cola, Ford, government agencies, etc.
• Preparing a variety of training materials (videos, articles, guides, etc.) based on instructions from product managers
• Leading IT onboarding processes with customers, such as configuring Single Sign-On, User Provisioning, etc.

Requirements:

• Second-year student in Industrial Engineering & Management
• Logical thinking and deep understanding of information systems
• Excellent verbal and written communication skills in both Hebrew and English
• Responsibility, initiative, and ability to learn independently
• High motivation and willingness to work intensively
• Patience and excellent interpersonal skills
• Experience in preparing training materials / training / support – an advantage
• Commitment for two years