Running an IT department in this day and age isn’t easy. On the one hand, there is an almost infinite number of opportunities presented by new technologies. But on the other, cybersecurity threats, limited resources, and countless other headaches present tough hurdles that must be overcome before these opportunities can be seized.
At the same time, the day-to-day at an enterprise company IT department can feel like an endless game of whack-a-mole, with one problem after another requiring attention. Under those conditions, setting aside time to explore new technologies – let alone the time needed to implement them – can feel like a luxury.
IT Innovation: Rising to the Challenge with Innovation Management Software
Fortunately, IT departments can easily gather, develop, and implement innovative solutions to the various challenges they face using innovation management software.
But what is innovation management, and what is innovation management software? Innovation management is about identifying the right strategic approach for your innovation program, and establishing a process that engages and leverages the right audiences and data points to generate effective solutions.
Innovation management software refers to various tools that help organizations to conduct every aspect of innovation management: from trend management and technology scouting to idea management, continuous improvement, and innovation portfolio management. You can learn more about each of these activities here.
It covers the process from end to end. Businesses can crowdsource ideas and solutions, evaluate them, then implement the best ones and track their performance.
In this article we’ll provide nine examples of challenges facing IT departments today and how they can be overcome using dedicated software to drive IT Innovation.
IT Innovation: 9 Challenges IT Departments can Solve with Dedicated Innovation Management Software
1. Keeping up-to-date with trends
IT is one of the fastest-moving functions in any organization. The pace of innovation in fields like cloud-native infrastructure, quantum computing, and enterprise AI means that yesterday’s roadmap can become obsolete overnight. To stay ahead, IT departments need tools to systematically track, evaluate, and act on trends.
In order to prepare for disruption and understand all the relevant developments taking place around them, IT departments can use trend management software to identify the tech trends that matter to their business and establish a process to integrate those trends into their strategic decisions.
2. Crowdsourcing security threats and solutions
Security threats continue to evolve — especially with the rise of generative AI-based phishing, supply chain attacks, and increased reliance on distributed cloud services. In this environment, IT teams can’t afford to manage risk in a silo.
Using idea management or continuous improvement software, organizations can engage employees across departments to flag vulnerabilities, share frontline observations, and suggest practical mitigations, building a more proactive and inclusive security culture.
3. Modernizing or replacing legacy infrastructure
Many IT departments spend a significant amount of their time and resources troubleshooting or maintaining legacy systems. This presents a significant challenge as it can hinder the department’s capacity to explore and implement new systems that are better equipped for the future.
Given its importance to future success, global digital transformation spending is forecast to reach $3.4tn in 2026 with a five-year growth rate of 16.3%
IDC
Innovation management software can help teams to identify ways to either improve or replace their legacy systems, through an efficient process that makes use of all the available data.
4. Scouting Infrastructure-as-a-Service providers
As on-premise infrastructure continues to decline, the IaaS market has matured and is projected to be worth more than $350bn by 2030, with providers offering highly specialized services in edge computing, machine learning, and secure cloud environments. IT teams need to evaluate a growing list of options based on performance, compliance, and cost. Through technology scouting, teams can identity and compare relevant providers, engage them, and implement new IaaS projects.
5. Transitioning from ‘IT maintenance’ to ‘IT innovation’
A perception endures that IT is there to keep things ticking over rather than to actively seek and implement new ways of doing things. The role of technology today means that IT depts now need to be innovators, and they must therefore keep abreast of the latest developments, consistently ideate around new solutions and technologies, and drive new IT innovations forward. All of this can be done using innovation management software.
6. Integrating AI into your technology stack
As we’ve seen, artificial intelligence has come on leaps and bounds and enterprise businesses are still in the process of understanding all of the possibilities that advanced AI presents to them. Idea management software allows companies to crowdsource ideas about how best to leverage this technology from their global employee base, their customers, or any other audience.
If you add technology scouting software to the mix to identify, engage, and management relationships with relevant AI technology vendors, IT departments can begin to capitalize on the colossal potential of artificial intelligence.
7. Improving communication
IT drives every aspect of the business and so seamless communication with each of the teams and departments that depend on IT services is highly important to the healthy operation of any organization.
The benefit of using continuous improvement software to identify improvements to communication processes is that IT teams can bring the entire company into the conversation and glean insights from every single employee to improve the way they work together.
8. Minimizing response times
It’s highly common for IT departments at enterprise companies to run helpdesks allowing employees from across the organizations to raise tickets about IT issues as and when they arise.
For the IT departments that do manage these helpdesks, an ongoing challenge for them is to ensure that the speed and quality of service is maintained at an acceptable level. Continuous improvement software is the ideal tool to use to reach out to employees, from inside and outside the IT department, to crowdsource improvements for service delivery and to implement them.
9. Leveraging stranded capacity
Another problem for IT departments is stranded capacity, which occurs whenever resources are underused and lead to inefficiencies in costs and resource allocation. As well as identifying these instances of stranded capacity, IT teams can run challenges to crowdsource solutions to these issues to ensure the organization’s IT infrastructure is as efficient as possible and costs are minimized.
The Importance of IT Departments Using Innovation Management Software
IT teams are uniquely positioned to lead innovation efforts. With strong technical skills, digital fluency, and a problem-solving mindset, IT professionals can drive meaningful change across the business — especially when supported by the right tools.
Innovation management software enables IT departments to structure their innovation processes, align efforts with strategic goals, and crowdsource high-impact ideas across the organization. As IT challenges grow more complex, having a centralized system for identifying, evaluating, and implementing new solutions becomes essential.
Key Takeaways
- Staying ahead of emerging technologies requires a structured process for trend tracking and idea execution.
- IT innovation is most effective when it’s collaborative, cross-functional, and continuously managed.
- Innovation management software helps IT teams move beyond maintenance and into strategic leadership.
IT Innovation: Common Questions Answered
What is IT innovation in the context of large enterprises?
IT innovation refers to the process of implementing new technologies, systems, or processes within an organization’s IT function to drive efficiency, agility, or competitive advantage. In large enterprises, this can include integrating AI into operations, modernizing legacy systems, or developing digital products that support business transformation.
How can innovation management software support IT innovation?
Innovation management software helps IT departments manage the full lifecycle of IT innovation, from trend scouting and idea collection to pilot testing and implementation. It enables teams to crowdsource ideas, track market developments, and evaluate technologies with input from across the organization, making innovation efforts more structured and results-driven.
What are the biggest barriers to IT innovation in enterprise settings?
Common barriers to IT innovation include legacy infrastructure, resistance to change, limited budgets, and a lack of alignment between IT and business strategy. Many organizations also struggle with innovation silos, where good ideas fail to scale due to poor visibility or coordination across teams.
How do IT departments identify valuable innovation opportunities?
IT departments can uncover high-impact innovation opportunities by monitoring emerging technology trends, engaging employees across the organization for insights, and leveraging data from internal systems. Innovation management platforms make it easier to prioritize these opportunities based on feasibility, ROI, and alignment with strategic goals.
Head to our product pages to explore how Qmarket’s suite of innovation management tools can help your IT department to ensure it delivers the best possible service to your business and takes advantage of every possible resource inside and outside the organization.
